Privacy Policy

Last updated: 1 May 2026

Mandarin House ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our online ordering service.

1. Who We Are

Mandarin House
5 Parkside Shopping Precinct, Stafford, ST16 1TQ
Phone: 01785 256804

2. What Data We Collect

When you place an order, we collect the following personal information:

Name — to identify and address your order
Phone number — to contact you about your order if needed
Delivery address — to deliver your order (delivery orders only)
Postcode — to check delivery availability and calculate delivery time
Order details — items ordered, quantities, special instructions

We do not collect or store payment card details. All payments are handled at the point of delivery or collection.

3. How We Use Your Data

We use your personal data only for the following purposes:

To process and fulfil your order (contractual necessity)
To contact you about your order (e.g. delivery updates, substitutions)
To maintain business records and comply with legal obligations (e.g. HMRC requirements)
To improve our service (anonymised data only)

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data on the following basis:

Contractual necessity (Article 6(1)(b)) — we need your data to fulfil your order
Legal obligation (Article 6(1)(c)) — we may need to retain order records for tax and regulatory purposes
Legitimate interests (Article 6(1)(f)) — to contact you about your order

5. Data Storage and Retention

Your order data is stored securely on our servers within the UK. We retain order records for as long as necessary to fulfil the order and for a reasonable period thereafter for business and legal record-keeping purposes (typically up to 6 years as required by HMRC).

After this period, your personal data will be securely deleted or anonymised.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data only in the following limited circumstances:

With delivery drivers solely to fulfil your delivery order
If required by law or to protect our legal rights

7. Your Rights

Under UK data protection law, you have the following rights:

Right to access — request a copy of the personal data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure — request deletion of your data (subject to legal retention requirements)
Right to restrict processing — limit how we use your data
Right to data portability — request your data in a machine-readable format
Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

8. Cookies

Our website uses only essential cookies necessary for the operation of the ordering service (e.g. to maintain your shopping basket during your session). We do not use tracking cookies, analytics cookies, or any third-party cookies on our ordering platform.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure server hosting, encrypted connections (HTTPS), and restricted access to customer data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Mandarin House
5 Parkside Shopping Precinct, Stafford, ST16 1TQ
Phone: 01785 256804

This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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